Leasing Agent Job at Bonura Hospitality Group, Middletown, NY

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  • Bonura Hospitality Group
  • Middletown, NY

Job Description

Leasing & Sales Responsibilities

  • Manage the full leasing cycle from application through move-in.
  • Conduct apartment tours and present the community professionally.
  • Maintain knowledge of lease terms, pricing, availability, and amenities.
  • Utilize effective sales techniques.
  • Stay informed on market conditions and competitors.
  • Perform weekly outreach marketing.
  • Shop competitive properties regularly.

Lead Management & Follow-Up

  • Create and manage guest cards in AppFolio.
  • Contact prospects and schedule tours.
  • Collect required guest information.
  • Follow up daily (up to 5 attempts).
  • Mark inactive leads accordingly.
  • Check voicemail and email at least three times daily.

Resident Relations & Retention

  • Handle resident requests and concerns professionally.
  • Assist with lease renewals.
  • Support retention programs.
  • Coordinate resident events.

Administrative Responsibilities

  • Maintain resident files and documentation.
  • Process reports and forms timely.
  • Assist with rent collections.
  • Report unusual property issues.

Property & Operations Support

  • Ensure units and amenities are show-ready.
  • Maintain curb appeal.
  • Submit maintenance work orders.
  • Oversee pool safety and logs.
  • Manage amenity reservations.
  • Assist with marina rentals.

Move-In Coordination

  • Guide applicants through lease execution.
  • Collect deposits and fees.
  • Schedule move-ins.
  • Confirm utilities and renters insurance.
  • Prepare keys and access devices.

Systems & Technology

  • Maintain AppFolio and access systems.
  • Manage package concierge system.
  • Set up Spectrum accounts.
  • Track utilities and insurance compliance.

Professional Standards

  • Maintain professional appearance.
  • Keep workspace organized.
  • Pursue ongoing development.

Physical Requirements

  • Stand and walk for extended periods.
  • Move throughout property frequently.
  • Lift up to 50 lbs.
  • Work in fast-paced environments.

Qualifications

  • High School Diploma required.
  • 2+ years customer service or sales experience.
  • Basic computer skills.
  • Strong communication skills.
  • Team-oriented.
  • Weekend and holiday availability required.

Additional Duties

  • Employees may be required to perform other related duties as assigned to support the success of the community.

Salary:

  • $17.00 to $21.00 per hour

Job Tags

Hourly pay, Weekend work

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