Job Description

Desktop Support Technician

Bard College

Desktop Support Technician

Employer Website:
Bard College Information Technology is seeking a skilled and motivated Desktop Support Technician for a full-time position on the Annandale-on-Hudson campus. The Desktop Support Technician is primarily responsible for handling first and second level support of user workstations, computer labs, and printers. A thorough knowledge of desktop operating systems and applications and a proven track record of excellent customer support will be required.


Bard Information Technology supports a diverse and exciting academic environment. The motivated candidate will find ample freedom to lgain new technologies and develop processes to support the organization.



Essential tasks

»Assist users/departments with technology installations and deployments of PCs and Macs

»Provide software and hardware support to end users on-site on campus and surrounding areas; occasionally provide support remotely

»Set up or move IT equipment as needed

»Update, maintain, and replace PC and Mac hardware and software in labs, classrooms, and teaching stations

»Diagnose and resolve hardware and software issues

»Provide support relating to the use of Windows and Mac operating systems

»Install and provide user support for peripheral devices and standard software applications

»Remove viruses and perform malware remediation

»Recommend best practices to users

»Use a ticketing system to document issues and resolutions

»Maintain asset inventory of hardware

»Maintain database of passwords

»Maintain consciousness of impending technology changes that will affect users or the campus as a whole

»Investigate and understand changes to technology

»Support mobile devices including iPhone, iPad, Android devices, tablets and broadband devices

»Interface with vendors in covering complex problems, technical issues, warranty support, software licenses

»Help maintain an up-to-date list of software installed in labs and classrooms

»Clean and rebuild used computers for redeployment

»Organize IT equipment in storage closets and maintain inventory Required Qualifications

»Independently motivated with a positive attitude and strong customer service orientation

» 2+ years of practice and/or IT degree or certification

»Proven written and oral communication expertise

»Assertive problem solving and troubleshooting expertise

»Strong knowledge of computer hardware and practice with hardware repair

» broad knowledge of both Windows and Mac operating systems

» capability to work on a team and communicate effectively with all team members

» capability to maintain inventory of hardware and to document the status and resolution of user issues

» practice with computer imaging and computer lab maintenance

»Valid driver's license Desired Additional Qualifications

»Knowledge of MacOS, iOS, Android operating systems and supporting applications

» practice in Active Directory management and Group Policy creation

» knowledge of desktop security standards

»Knowledge of device management and automation software

» practice with ticketing systems or databases To Apply
Please submit a cover letter, resume, three contact references, and at least one sample of your creative work documentation (writing samples, project plans, technical diagrams, or even representative customer correspondence) through Interfolio at:
AA/EOE

Job Tags

Full time, Remote work

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