Job Description

Salary: $65000 - $67500 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

As the Senior Meeting & Events Planning Manager, you are responsible for the Coordination and Execution of all Conference Service group related activities and will act as the primary liaison between the planning group and the staff of managed meeting space. You are the primary contact to schedule room reservations for any managed spaces within Capital One. You assist with booking, room configurations, any needed presentation supplies and AV needs. You are key to ensuring Conferences and Events go smoothly and seamlessly. You will serve as a Lead within the Planning team, providing support and reporting to the Assistant Director on high-level events and special projects.

The Ideal Candidate:

• Will Share our Rapport Values - Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Will understand and implement the 7 Steps to Remarkable Service – Be Ambassadors for our Clients, Take Ownership, Create an Authentic Welcome, Personalize, Go the Extra Mile, Lead the Way, and Leave a Lasting Impression
• Will be Creative, Process-Driven, and Resourceful with a ‘Can-Do’ Attitude
• Will thrive in a Large Team setting while also capable of independent work
• Will possess Exceptional Attention to Detail and Strong Communication Skills (both written and verbal)
• Is Highly Organized with a Passion for Delivering Excellent Customer Service
• Will have an Outgoing Personality with the Ability to Build Rapport with Key Stakeholders
• Is able to Navigate a Fast-Paced Environment and Manage a Varied Workload Effectively

Essential Job Functions:

• Serve as the main point of contact for assigned events and provide support to the planning team as needed.
• Establish and maintain a positive professional relationship through effective and timely communication with the Capital One Associate and the staff of managed meeting space to distribute a group’s needs including daily reports, group messages, shared mailbox, Conference Review, written and verbal communication.
• Support each group on the day of their event, checking in to ensure that group requirements are met before meeting kickoff and throughout the day. Follow up with the host post-event for feedback (what can be improved, what worked well, etc.)
• Flexibility to work a varied schedule due to business levels and industry demand.
• Host pre-con meetings and walk-throughs as required for events.
• Ensure complete cancellation details into the reservation system, confirming any meeting cancellations to the client by email.
• Work with the Client and the Catering team to plan standard and special food and beverage events, documenting such events within the reservation system.
• Participate in daily and weekly Planning Meetings, reviewing the details of events which he or she has been working on, answering questions from staff members, and discussing relevant logistical matters.
• Communicate effectively with Strategic Partners to ensure that meeting space standards are met and that contractual obligations (written and verbal) are fulfilled. Examples: janitorial, catering, facilities, guest services, etc. Utilize established procedures such as reports, meetings, text messages and other communication methods, event resumes, etc.
• Ability to utilize multiple reservations systems in order to book reservations and distribute confirmations via Google Suite.
• Track ongoing meeting requests and work proactively with key clients to maximize space utilizations rates, in partnership with the Space Utilization Manager when applicable.
• Open communication with Guest Services team in regard to same and next day visitors as needed.
• As scheduled, attends: BEO/Catering/Resume Review, Planners Meeting, Daily Stand-up/Pre-shift meeting (as applicable by site)
• Engage with the Audio-Visual team when support is needed.

Key Qualifications:

• Education and Experience: High school diploma or equivalent, bachelor’s degree preferred. Minimum of five years of experience in a conference center or corporate environment preferred. Excellent organizational and administrative skills, with the ability to prioritize tasks and juggle multiple tasks simultaneously.
• Language Skills: Excellent oral and written communication skills. Ability to read and interpret documents such as safety rules, Standard Operating Procedures (SOPs), and employee handbooks. Ability to communicate through written and verbal communication, using a pleasant and professional manner with high-level clients, other service providers and support staff. Responsible for effectively meeting the changing demands of internal clients. A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
• Technology Skills: Strong computer skills and knowledge of office technology / equipment. Knowledge of Audio-visual equipment is a plus but not required. Proficient with conference room reservation/space management systems.
• Reasoning Ability: Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously, while constantly interacting with visitors in a public environment. Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
• Physical Demands: Regularly stands and walks. Ability to move conference room tables, chairs and lift 50 pounds as needed.

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information. 

Req ID: 1509709

Flik Hospitality Group 

JEANNE M LANE 

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