Job Description

Job Summary  

The Resident Property Manager is responsible for supporting daily operations at a self-storage facility, including customer service, sales, property inspections, and payment processing. The role requires strong communication skills, basic maintenance ability, independent work, with some travel within the district, and must live on-site. 

What you’ll be doing  

You will be responsible for overall operations and cleanliness of your assigned properties to include, but not limited to; 

• Handle day to day operations of the facility. 

• Provide an excellent customer service experience. 

• Answer phone calls and emails in a timely and professional manner. 

• Conduct daily site checks and property inspections. 

• Assist customers seeking storage units. 

• Collect and process payments. 

• Contact delinquent occupants. 

• Perform daily and weekly reports, marketing, surveys, and inventory. 

• Perform basic maintenance tasks including hasp changes, light bulb changes, cleaning, lock cuts, and safely utilize power tools when needed.  

• Act as the primary point of contact for on-site after-hours emergencies.  

• Occasionally participate in after-hours monitoring to ensure the security and safety of the property.  

• Act as the primary point of contact for contractors and vendors working on site. 

• Travel within the district is required to support other locations based on business needs. 

Qualifications   

• Self-Storage, Management, Customer Service, Sales experience preferred. 

• Must possess a valid driver’s license.  

• Light cleaning and maintenance experience. 

• Ability to work independently without onsite supervision. 

• Working knowledge of computers, smartphones, and Microsoft Office software. 

• Self-Storage experience is a significant plus. 

• Experience and skills in peer-to-peer leadership is a plus.  

• Must be able to move-in and live at our on-site apartment at the employee rental rate.  

Job Type  

• Full-Time  

• 40-hours per week  

• Emergency on-call as needed  

• This is an on-site position and not eligible for remote work.  

Benefits and Compensation  

• Discounted on site living ​​​​​​
  
   
• The pay range for this role is $20 - $22  per hour – exact compensation is dependent on the skills and experience of the selected candidate.  

• 401(k) with a 4% company match  

• Medical, dental, and vision insurance coverages  

• Paid Time Off – vacation, sick, paid holidays, and after 1 year of service you receive a paid day-off in the month of your birthday   

• Referral Program  

• Annual Tuition Reimbursement Program 

Physical Requirements  
To successfully perform the essential functions of this job, the employee must be able to:  

• Lift, push, and pull up to 50 pounds.  

• Walk the properties several times daily, up to 10 miles a day.  

• Walk on uneven surfaces and climb several flights of stairs on a regular basis.  

• Visually and audibly observe and detect signs of emergency.  

• Sit, stand, reach, bend, and stoop frequently and/or for extended periods of time.  

• Use standard maintenance equipment.  

• Speaking and expressing or exchanging ideas by means of written and spoken words.  

• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.  

• Physically use basic office equipment such as computers, printers, and scanners. 

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.   

EEO Statement  
Glacier West is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.   

You must be able to pass a criminal and driving background check and a drug test.  

Glacier West Self Storage is an owner and operator of self-storage facilities in the Pacific Northwest. Our Mission is to provide self-storage space and service to meet the unique needs of each of our customers. We accomplish this by maintaining clean and secure stores, using state-of-the-art technology and instilling in our team the overriding goal of satisfying the needs of our clientele. Established in 2019, Glacier West originally oversaw six sites owned by our investors. Since then, we have seen steady growth and are now operating in 25 different locations.   

At Glacier West Self Storage, we’re always looking for enthusiastic problem solvers to join our growing team. If you take satisfaction from helping others and want to work in an environment where you’ll be treated with respect and kindness, we want to meet you. Glacier West Self Storage offers excellent solutions as well as a great work environment rich with cooperation and mutual respect.  

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