Job Description

Inbound Call Center Representative

Start Date: 07/06/26 // Starting Pay: $19/HR

*Must be available to work Saturdays from 8am – 1pm CST*

As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.

We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Equipment Provided
• Fun, Inclusive Work Environment
• Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
• 6 Paid Holidays
• Supportive Team with Role-Based Training to Aid in Your Success
• Internal Opportunities for Growth
• Interactive Clubs and Engagement Opportunities

The Right Fit Is:

• Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis
• Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner
• Comfortable working towards daily and monthly metric and KPI goals
• Confidence in your ability to learn new computer programs and software

Onsite Operational Support:

In addition to primary job duties, this role supports branch operations and compliance by:

• Maintaining an organized office environment

• Monitoring enteral formula storage temperatures per safety standards

• Conducting routine safety checks (including fire extinguisher inspections)

• Managing inventory of supplies and equipment

• Maintaining clean and dirty equipment areas per health protocols

• Assisting customers, vendors, and surveyors during visits

Remote Work Requirements:

• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet

Position Qualifications:

• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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