Job Description

Overview

We are seeking a Desktop Support Technician to provide hands‑on and remote support for an enterprise Windows environment supporting 300+ users. This role requires strong Windows troubleshooting skills, experience supporting peripheral devices, solid Active Directory knowledge, and a customer‑first mindset.

Key Responsibilities

• Provide day‑to‑day desktop and end‑user support in a Windows 10 enterprise environment, including imaging, device setup, configuration, and break/fix troubleshooting
• Support and manage peripheral devices such as printers, mobile devices, and other workplace hardware, ensuring proper configuration and connectivity
• Troubleshoot user issues related to operating systems, applications, hardware, and connectivity in a timely and professional manner
• Perform user account management tasks in Active Directory, including account creation, password resets, group membership changes, and access troubleshooting
• Deliver high‑quality customer service by communicating clearly with end users, setting expectations, and following through to resolution
• Document incidents, resolutions, and procedures to maintain accurate support records and improve service efficiency

Required Skills & Experience

• Strong Windows 10 desktop support experience, including imaging, setup, and enterprise‑level troubleshooting
• Proven experience supporting peripheral devices such as printers and mobile devices
• Solid working knowledge of Active Directory (required)
• Experience supporting users in an environment of 300+ end users
• Excellent customer service, communication, and interpersonal skills
• Ability to troubleshoot independently while knowing when to escalate issues

Preferred Qualifications

• Experience in a corporate or enterprise IT environment
• Familiarity with remote support tools and ticketing systems
• Exposure to Windows 11 support environments

Job Type & Location

This is a Contract position based out of Chapel Hill, NC.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chapel Hill,NC.

This position is anticipated to close on Apr 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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