Job Description
Seeking candidates with a background and experience in service writing, service technician, mechanic, parts management, etc. that would like to get out of the shop / retail environment and play a vital role behind the scenes! Qualified candidates do not need to have Claims background but do need to have a heavy knowledge of the automotive parts and maintence World. Tech school experience would be a plus! This is a contract to hire opportunity with a quick conversion and 100% employer paid benefits upon conversion. Excellent culture, work-life balance and advancement opportunities! If your background aligns and you'd like to learn more, please apply today!
salary: $19 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Manage daily inbound calls , consistently meeting performance metrics for handle times and call volume.
- Process and adjudicate mechanical claims for vehicles in adherence to departmental procedures and company guidelines.
- Review and verify repair estimates against national labor and parts guides (including labor rates and time) to ensure compliance with approval guidelines.
- Investigate and analyze repair information to determine service contract coverage.
- Communicate effectively with customers, dealers, repair facilities, and vendors, providing clear and concise information retrieved from company systems via phone and email.
- Authorize appropriate claim amounts based on contract guidelines, utilizing mechanical knowledge and sound judgment.
- Document all claim-related interactions including research, verifications, and communications within the claim administration system.
- Maintain high customer service standards and productivity levels in all interactions.
- Collaborate proactively as a member of the claims team to ensure efficient operations.
- Participate in training seminars and continuing education to enhance job knowledge and skills.
- Assist management with specific issues or projects as requested.
Skills
- Claims
- Claims Processing
- Mechanical Maintenance
Qualifications
- Years of experience: 5 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Shift work